bdbagge Privacy Policy: How We Handle Your information
This policy explains exactly what information bdbagge collects when you open an account, make a bKash or Rocket deposit, or contact our support team — and how that information is stored, used and protected. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
Account data handled with care
bKash and Rocket transaction records
Your right to review and correct
Clear contact path for data questions
POLICY SCOPE DETAIL
What We Collect and Why We Hold It
When you register with bdbagge, we collect the details you enter during account creation — your name, contact number, and the wallet reference linked to your bKash or Rocket account. During a deposit or withdrawal, our system records the transaction amount, the wallet used, the timestamp and the resulting account balance change. We hold this data to process your transactions accurately, to respond when you raise a support question, and to keep a verifiable record of your account activity. We do not sell your personal details to third parties. We do not share your bKash or Rocket wallet number with advertisers. Where we work with service partners — for example, payment processors that route your deposit — those partners receive only the minimum data needed to complete the transaction, and they are bound by their own data-handling obligations. Your data is retained for as long as your account remains active and for a reasonable period after closure, consistent with the record-keeping expectations that apply in your eligible region. How long that period is may depend on local law where you access our platform. If you have questions about what we hold, the support path in the section below is where to start.
bKash wallet reference
Rocket transaction record
Account balance history
Support contact log
INSIDE VS OUTSIDE
Where This Policy Applies and What It Covers
This policy covers the data bdbagge handles directly — through your account login, your wallet transactions, and the support messages you send us. It does not extend to third-party services you reach through links on our platform. Understanding the boundary helps you know when to look at our policy and when to check a provider's own terms.
Account Access
Any data you enter when logging in or registering — your phone number, account credentials and session details — falls inside this policy. We handle that data and you can ask us about it.
Wallet Transactions
When you deposit via bKash or Rocket, the transaction reference and amount are recorded in your account. That record is within scope; the payment processor's own data logs are governed by their separate policy.
Site Content and Cookies
We use cookies to keep your session active and to understand how pages are used. Cookie data collected on bdbagge pages falls inside this policy; cookies set by third-party scripts follow those parties' own terms.
Third-Party Services
Links or integrations that take you outside bdbagge — including external wallet apps or payment gateways — are outside the scope of this policy. Check the relevant service's own privacy terms for those interactions.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
We want the process of reviewing or correcting your data to be straightforward, not something you have to chase. After logging in, your account dashboard shows the details we hold on record — your registered contact number, linked wallet method and recent transaction history. If any of that information is wrong, you can update contact details directly in your account settings. For records you cannot edit yourself — such as historical transaction logs — raise a request through our support channel and we will review it with you. You can also ask what data we hold about you at any point, and we will respond through the same support path. If you decide to close your account, let us know and we will explain what happens to your data after closure, including any retention period that applies under your local law or eligible region. Every step here is handled by a person, not an automated system, so allow time for a response.
Review Your Records
Log in and open your account dashboard. Your transaction history, linked wallet details and contact information are shown there. This is always your starting point before raising a data question.
Correct Account Details
Update your contact number or wallet reference directly in account settings. If a field is locked for security reasons, contact support with the correction you need and the reason.
Raise a Data Question
Send us a message through our support channel naming the specific record or data point you want to discuss. We will confirm what we hold and explain why we hold it.
Request Account Closure
Contact support to start the account closure process. We will outline what data is deleted immediately, what is retained and for how long, based on the rules applicable in your eligible region.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question that is not answered here — about what we hold, how a bKash transaction record was logged, or how to request a change — our support team is the right place to start. We handle privacy questions through the same channels as account support, so you do not need a separate contact path.
Live Chat
Open the chat icon from any page while logged in. Describe your data question clearly — mentioning the wallet type (bKash or Rocket) and the date range if it is about a transaction record helps us find the right information faster.
Email Support
Send your question to our support address shown in your account settings. Use the email registered to your account so we can verify your identity before discussing any personal data held on your profile.
Account Dashboard
Many data questions can be answered without contacting us at all. Log in and check your transaction history, wallet link and account details first. The current state of your account record is always shown there after login.
HOW WE PROTECT IT
Data Handling, Cookies and Account Security
Our approach to data protection is built around the account actions you actually take — depositing via bKash, checking a Rocket transaction confirmation, or opening a support request. Each of those actions creates a record, and we keep those records only for the purpose they were collected. We do not retain data longer than necessary, and we do not use your transaction history for advertising.
Data Minimisation
We collect what is needed to operate your account and process your transactions — nothing more. Your bKash or Rocket wallet reference is stored only to match deposits and withdrawals to your account accurately.
Cookie Use
Cookies on bdbagge pages keep your session active and help us understand how the site is used at an aggregate level. You can adjust cookie settings in your browser; disabling session cookies may affect how your account login works.
Account Security
Your account credentials are stored in hashed form — we do not hold your password in plain text. If you believe your account has been accessed without your knowledge, contact support immediately and we will review the session log.
Policy Updates
When this policy changes in a material way, we will note the update on this page. Continued use of your account after a policy update means you have read the revised terms. If you disagree with a change, contact support before that date.
COMMON DATA QUESTIONS
Privacy Policy Questions Answered
These are the questions we receive most often about how bdbagge handles account and transaction data. If your question is not here, use the support contact paths listed in the section above.
Does bdbagge store my bKash or Rocket wallet number?
We store the wallet reference linked to your account so we can match deposits and withdrawals accurately. We do not share that reference with advertisers or unrelated third parties. The payment processor routing your deposit may also hold a record under their own privacy terms.
Can I see what personal data bdbagge holds about me?
Yes. Start by logging in and checking your account dashboard, where your registered contact details, wallet link and transaction history are shown. For data not visible in the dashboard, send a request through live chat or email support and we will respond with what we hold.
How long does bdbagge keep my account data after I close my account?
We retain account and transaction records for a reasonable period after closure, consistent with applicable record-keeping expectations in your eligible region. The exact period may depend on local law where you access our platform. Contact support when closing your account and we will explain the specific retention terms that apply.
Does this privacy policy cover transactions processed through bKash or Rocket directly?
Our policy covers the transaction record that bdbagge holds on your account — the amount, wallet used, timestamp and balance change. The data held by bKash or Rocket within their own systems is governed by their separate privacy policies, not ours.
How do I correct a wrong phone number or wallet detail on my account?
Open your account settings after logging in. Contact details and wallet links can be updated from there. If a field is locked, contact our support team through live chat or email, explain the correction needed, and we will process it after verifying your identity.
Who do I contact if I think my account data has been misused?
Contact support immediately through live chat or the email shown in your account settings. Describe the concern clearly — include dates and transaction references where possible. We will review your account access log and respond. Availability of remedies depends on your local law and eligible region.
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